FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our products and services.
JEWELLERY
Are your diamonds certified?
All our diamonds come with independent certification from leading gemological laboratories such as IGI. You can view the certificate directly from the product page.
Are your diamonds lab-grown or natural?
We specialise in lab-grown diamonds, which are chemically, physically, and optically identical to mined diamonds — but at a fraction of the price and with a significantly lower environmental impact.
Can I customise a piece of jewellery?
Yes, we offer bespoke jewellery services. Contact our team to discuss custom designs, stone selections, and metal preferences.
What metal options are available?
Most of our jewellery is available in 18ct white gold and 18ct yellow gold. Some pieces are also available in platinum. Check individual product pages for options.
Do you offer ring resizing?
Yes, we offer a complimentary ring resizing service within 30 days of purchase. Please contact us to arrange this.
BUYING GOLD & SILVER
Is your gold LBMA approved?
Yes, all of our gold bars and coins are sourced from LBMA-approved refineries, ensuring the highest standards of purity and authenticity.
How is my order delivered?
All orders are shipped via fully insured, tracked delivery. We use trusted couriers to ensure your items arrive safely and securely.
Do you offer storage solutions?
Yes, we partner with fully insured vault storage providers. Contact us for more details on secure storage options.
Are your prices live?
Yes, our gold and silver prices are updated in real time based on the live spot price. The price you see at checkout is the price you pay.
Is gold VAT-free?
Yes, investment-grade gold is exempt from VAT in the UK. Silver bullion is subject to VAT at the standard rate.
SELLING GOLD
Can I sell my bullion back?
Yes, we offer a buy-back service on all bullion products. Contact our team for a current buy-back quote based on the live market rate.
What types of gold do you buy?
We purchase gold bars, gold coins, and scrap gold (including jewellery). All items are tested and valued based on weight and purity.
How quickly will I be paid?
Once your gold has been received and verified, payment is made within 24 hours directly to your bank account.
How do I get a quote?
Simply fill out our online quote form on the Sell Gold page, or contact us via phone or WhatsApp for an instant valuation.
